Shipping policy

At BrandedWear, we strive to deliver your favourite men's western wear as quickly and reliably as possible. Please review our shipping policy below to understand how order fulfillment and delivery work.

1. Order Processing Time

  • Processing Window: All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Order Tracking: Once your order has been dispatched, you will receive a shipping confirmation email or SMS with a tracking number to monitor your package in real time.

2. Delivery Timelines & Charges

We offer nationwide shipping with reliable logistics partners:

Shipping Method Estimated Delivery Time Shipping Fee
Standard Delivery 3 – 5 Business Days [PKR 200 / Free on orders above PKR 3,000]
Express Delivery 1 – 2 Business Days [PKR 350]

Note: Delivery times may vary slightly during peak shopping seasons, sales events, or due to unforeseen weather/unrest disruptions.

3. Cash on Delivery (COD)

  • Verification: For Cash on Delivery (COD) orders, our team may contact you via phone call or WhatsApp to confirm your order details before dispatch.

  • Payment at Doorstep: Please ensure the exact cash amount is ready at the time of delivery, as courier riders do not carry change.

4. Undelivered & Returned Packages

  • Please make sure your complete shipping address, landmark, and active contact number are provided accurately during checkout.

  • If a package is returned to us due to an incomplete/incorrect address or multiple failed delivery attempts by the courier, customer service will contact you to arrange re-dispatch. (Re-shipping fees may apply).

5. Damaged or Missing Shipments

  • If your package arrives visibly damaged, tampered with, or open, please do not accept the package from the courier rider and take photos immediately.

  • Contact our support team within 24 to 48 hours of delivery with your order ID and photos so we can resolve the issue swiftly.