Refund policy

At BrandedWear, we are committed to providing you with high-quality Men's Western Wear and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to help with an easy return and exchange process.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, please ensure the following conditions are met:

  • Timeframe: Return or exchange requests must be submitted within 7 days from the date of delivery.

  • Item Condition: Products must be unworn, unwashed, undamaged, and in their original condition.

  • Tags & Packaging: All original tags, labels, and original brand packaging must remain intact.

  • Proof of Purchase: A valid Order ID, receipt, or proof of purchase is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

  • Innerwear / Undergarments

  • Socks and personal accessories

  • Items purchased during Final Sale or Clearance Events

3. Exchange Process

Need a different size or style? We offer a hassle-free exchange process:

  1. Contact our customer support team via WhatsApp at [Your Phone Number] or email at [Your Support Email] with your Order ID and preferred size.

  2. Once verified, we will initiate the exchange process for your order.

  3. Your first size exchange is processed with minimal hassle to ensure you get the perfect fit.

4. Refunds

  • Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, we will issue a 100% full refund or provide a free replacement.

  • Refund Method:

    • Prepaid Orders (Credit/Debit Card, Online Payments): Refunds will be credited back to your original payment method within 5 to 7 business days.

    • Cash on Delivery (COD) Orders: Refunds for COD orders will be transferred via Bank Transfer or Mobile Wallet (Easypaisa / JazzCash) after receiving your account details.

  • Note: Original shipping charges are non-refundable unless the return is due to an error on our part.

5. How to Initiate a Return

  1. Take clear photos/videos of the product showing its condition or defect.

  2. Contact us through any of the following channels:

    • Email: Brandedweargiga@gmail.com

    • WhatsApp / Phone: 03326565657

  3. Our customer care team will guide you on returning the package to our warehouse address.